Dedicated Risk Services Team
As a valued partner, we provide a dedicated cross-functional team that works
together to provide clients with proactive tools, resources and strategies for
risk mitigation and effective claims advocacy. This team will provide you with
end-to-end oversight of your IOA Risk Management Program by experienced
subject matter experts.
Your Service Team includes:
- Risk Advocates
- Claims Advocates
- Experience Modification Analysts
- Claims Reporting
Risk Advocacy
Your dedicated Risk Advocate complements your safety and human resources team by providing risk mitigation solutions to ensure your organization and employees are protected. Your risk advocate will work with you to identify areas of opportunity and develop an action plan to facilitate the implementation of our risk services technologies, solutions, and vendor resources.
RISKSCORE
- Our RiskScore method identifies solutions to decrease risk while increasing profitability.
- RiskScore, a proprietary program of IOA, identifies key strategies that drive risk focusing on your organization’s pre-hire, post-offer, pre-claim and post claim processes.
- RiskScore includes an Annual Stewardship report, and Risk Advocate guidance and support on the implementation of risk-reducing strategies.
Learning Management System (LMS)
- Custom domain and user-interface branded to your organization.]
- Offers over 500 courses varying from HR, Wellness, OSHA, Cyber Security & Safety including state regulated Sexual Harassment Coursework (in both English and Spanish).
- Allows clients to create their own coursework, training paths, and live training.
- Ability to track individual and group objectives with access to reporting.
- Dedicated Risk Advocate to support your training & management needs.
Nurse Triage
- Nurse triage is an injury hotline which allows employers to respond to workplace injuries at the most critical point — the day the injury happens.
- Registered Nurses with 24/7 availability help determine the most appropriate care when an occupational injury occurs, proactively reducing the number of first aid claims and medical costs associated with minor workplace injuries.
Human Resources Support
- Nationwide full-service Human Resources Management and
- Labor Relations Consulting
- Writing and Revising Employee Handbooks
- Human Resources Management Audits
- Telephone, email, and text messaging guidance and direction
- Preventing and Resolving Sexual Harassment Problems
- Leadership Assessment and Development Programs
- Conflict Resolution - Resolving issues with Employees and Managers
- Wage and Hour Analysis and Advice
Vendor Partners
- In addition to managed services, IOA has a multitude of vendor partnerships that include specialty solutions for:
- Cyber Security
- Driver Analytics
- Fleet Solutions
- Pre-Hire and Post-Offer services
- Pre-Claim and Post-Claim resources
- Contact Risk Services for the full list of available Vendor Add-ons
Safety Services
A service managed by IOA and powered by our national network of safety vendors to offer customizable safety solutions, all at an affordable cost, including but not limited to:
- Mock OSHA Inspection / Audit
- On-site Client Training
- Virtual Client Training
- Safety Equipment Inspection
- Document Review & Creation including Safety Manuals & IIPPs
Claim Advocacy
You will have direct access to your dedicated claims advocate who is an experienced, licensed claims adjuster. They will provide claims updates, work with carrier adjusters and advocate for best claims outcomes across any line of coverage. You have unlimited access to your claims advocate for general questions and strategy discussions for claims resolution.
Technical expertise in coverage interpretation such as
- Reservation of rights or disclaimers of coverage
- Settlement evaluations
- Litigation strategies
- Opinion on statutes, rules & regulations to avoid penalties & fines.
Unit Stat Card Audit
- Completed prior to Experience Modification, bureau reporting focuses on claim mitigation & closures to protect your organization assets.
Cost cutting claim resources to implement:
- Transactional Duty Program
- Medical Questionnaires
- Waivers
MyIOA - Your IOA Client Portal
Claims Reporting & Management
The myIOA Client Portal is where you’ll find our proprietary online claims management system that offers you the ability to report, view, and manage claims across multiple policies and carriers 24/7.
Your portal provides you with access to your claims document, updates from your dedicated claims advocate, and the ability to directly connect with your advocate effortlessly.
OSHA Resources & Reporting
Clients enrolled for Workers Compensation Claims Management Services can easily administer and generate their OSHA 300 forms.
Track work status for injured employees and access other OSHA tools, resources, and documents.
Client Resource Center (Mywave/Zywave)
The IOA Client Resource Center Toolbox feature is a completely customizable self-service resource for your HR and compliance needs.
Find tools and solutions for virtually any risk management issue, from occupational disease and workplace violence to natural disasters and product recall. Protect your business with our collection of the best risk management resources on the web.
Experience Modification
- Our dedicated Mod Specialists:
- Calculate, project, and analyze specific loss costs associated with the experience modification to determine impacts to your mod points and premium.
- Our analysis reveals cost drivers and the impact of your experience modification.
- Focus on problem areas, such as frequency or severity of injuries.
- Examine loss trends for types of injuries, departments and more.
- Isolate areas to target with loss control and risk management strategies.
